When you place an order on our website your payment will be processed immediately. If a plant you ordered can’t be fulfilled, we’ll contact you and let you choose one of the following options:
Guarantee
We guarantee our plants are healthy, ready for planting, and correctly named. We are not able to guarantee whether a plant will grow in your garden as there are too many circumstances that are beyond our control.
Order Cancellation
If you cancel an order a full refund minus 4% (the amount the credit card companies charge us even if the transaction is canceled and refunded) will be issued within 24 hours.